Boiler repair in Croydon
We repair and service gas boilers across Croydon. Ring us, day or night.
Calls answered 24 hours a day
- Gas engineers from Norbury to Coulsdon
- All our engineers are Gas Safe registered
Makes we repair
Emergency boiler repair in Croydon: what happens when you ring
We answer, day and night. We'll ask what the boiler is doing, where in Croydon you are and whether you have a hot-water cylinder.
Which parts of Croydon do your gas engineers cover?
All of it, from Norbury in the north to Coulsdon in the south, day or night. Here are the borough's neighbourhoods by postcode district:
- CR0: the town centre, Addiscombe, Shirley, Addington, Broad Green and Selhurst, and Waddon
- CR2: South Croydon, Sanderstead and Selsdon
- CR5: Coulsdon and Old Coulsdon
- CR7: Thornton Heath
- CR8: Purley and Kenley
- SE19: Crystal Palace and Upper Norwood
- SE25: South Norwood and Woodside
- SW16: Norbury
The borough's edges also reach into BR3, CR3, CR4 and CR6. If you're not sure your street is in Croydon, ring us with the postcode and we'll tell you.
What kind of boiler does a Croydon home have?
The boiler in a Croydon home depends on where in the borough it is. The borough runs from flats around the town centre to streets of semi-detached and detached houses in Sanderstead, Kenley and Old Coulsdon. Your boiler may be a combi, or a system or regular boiler with a hot-water cylinder. We'll ask which when you ring.
Some flats near the town centre have no gas boiler of their own, because they're heated by electricity or a heat network. If you're not sure what heats yours, ring us and we'll tell you whether it's a job for us.
Why does my boiler stop on frosty mornings in south Croydon?
Usually because frost has frozen its condensate pipe, the plastic pipe that carries water away from the boiler. The boiler shuts down until it thaws. The south of the borough rises onto the North Downs. The Met Office's station at Kenley Airfield records more frosty days a year than Heathrow does.
If your boiler stops on a cold morning, ring us: we'll ask what the display shows, and tell you when we can come.
Is the water hard in Croydon?
Yes, across most of the borough. Thames Water supplies most of Croydon and says all the water in its region is hard. SES Water, which supplies the south, softens its naturally hard water slightly, and says the hardness depends on where you live.
Hard water leaves scale inside a boiler over the years, and a yearly service is when the engineer looks for it. What hard water does to a boiler, and what helps.
Do I need planning permission for a new boiler flue in Croydon?
In a conservation area, yes, if the new flue goes on the front of a house facing a road. Croydon Council's guidance lists that among the work that needs planning permission. It matters if a boiler is being replaced, and the flue moves with it.
When a repair isn't the answer. Ring us for a new boiler quote. The survey visit is free.
What the council's guidance says
Croydon Council's Conservation Area General Guidance lists the work that needs planning permission in a conservation area. A chimney, flue or soil and vent pipe on the front of a house facing a road is on that list. It also asks for a replacement boiler with low emissions of nitrogen oxides, "for example a Class 5 boiler or better". Chatsworth Road, The Waldrons and Kenley Aerodrome have extra planning controls, called Article 4 Directions.
When should I book a boiler service in Croydon?
Before the frosts. Vaillant suggests the summer, so the boiler is ready for winter. A service then lets the engineer check the condensate pipe and look for scale. We'll give you the rate on the call.
Which boilers do you repair in Croydon?
Every main make, combi, system and regular.
We also repair Saunier Duval, Daikin, Immergas, Chaffoteaux and Ocean boilers.
Do you cover the areas near Croydon?
Yes. Croydon borders Sutton to the west, and Bromley, with Beckenham, to the east. Lambeth, where Streatham is, borders Croydon to the north. We cover them all, with the rest of Greater London.
- SM1 SM6 SM5 · SuttonSuttonSES Water's borehole water is hard, though softened slightly.
- BR3 BR6 BR2 · BromleyBromleyFrom Penge to the villages on the Kent border.
- BR3 · BromleyBeckenhamPark Langley's large houses: we'll ask whether you have a cylinder.
- SW2 SW16 SW9 · LambethBrixton and StreathamFrom Brixton North down to Streatham Vale.
Landlords and tenants in Croydon: who fixes the boiler?
The landlord: the law makes a landlord keep the boiler working, and have the gas checked by a Gas Safe engineer every year. Renting? Ring us anyway, and we'll tell you what has probably failed.
Croydon Council's licence asks for more:
- a valid gas safety certificate at all times, with no break in cover
- a copy of each year's certificate sent to the council within 14 days of issue
Each tenant gets a copy at the start of their tenancy.
Since 25 September 2026, privately rented homes in these wards need a selective licence:
- Addiscombe East
- Addiscombe West
- Bensham Manor
- Broad Green
- Fairfield
- Norbury and Pollards Hill
- Norbury Park
- Selhurst
- South Croydon
- South Norwood
- Thornton Heath
- Waddon
- West Thornton
- Woodside
Smaller houses in multiple occupation, with three or four people, need a licence across the borough.
Checked on 6 October 2026 against Croydon Council's licensing pages. We have no connection with the council.
Questions about boiler work in Croydon
Do you cover all of Croydon?
Yes, every part of the borough, from Norbury to Coulsdon and New Addington, day or night. If you're not sure your street is in Croydon, ring us with the postcode.
Can a gas engineer come out at night in Croydon?
Yes. Calls are answered 24 hours a day, and a visit at night is arranged on the call, the same way as one by day. Ring us and we'll tell you when an engineer can come.
When can an engineer come to Croydon?
When an engineer can come depends on how urgent the fault is, and whether the part the repair is likely to need is to hand. Ring us and we'll tell you on the call.
What does a boiler repair cost in Croydon?
The rate depends on the job, how long it takes, the time of day and the season. It is agreed in writing before work starts. How our rates work.
Do you service boilers in Croydon?
Yes, every main make, with the rate given on the call. A service before the winter also lets the engineer check the condensate pipe and look for scale. Book a service online.
Who pays for a boiler repair in a rented home in Croydon?
Usually the landlord. The law makes a landlord keep the heating and hot water in repair, with a few exceptions. If your landlord asks you to arrange it, get it in writing that they will pay, then ring us. If you rent: what to tell your landlord.
Do landlords in Croydon need a gas safety certificate every year?
Yes. A landlord must have the gas appliances checked every 12 months by a Gas Safe registered engineer, and give tenants a copy of the record. We do landlords' gas safety checks, and give you the rate on the call. Landlords' gas safety certificates.
Do landlords in Croydon need a licence?
Many Croydon landlords do. Since 25 September 2026, privately rented homes in 14 wards need a selective licence, and smaller shared houses need one anywhere in the borough. The council wants a copy of each year's gas safety certificate within 14 days. The wards, and what the licence asks.
Are your engineers in Croydon Gas Safe registered?
Yes. Every engineer who comes to a Croydon home is Gas Safe registered. Each repair is guaranteed for 12 months: the parts we fit, the labour and any return visit.
Don't know what has failed? You don't have to.Ring and say what you can see or hear. Finding the fault is our job.
Calls answered 24 hours a day
A real person answers and gives you the rate on the call. No work starts until you say yes, and repairs are guaranteed for 12 months: parts, labour and any return visit.
